First time here
- Open The Pen member sign-in and choose First time here? Create your password.
- Enter the email that received your invitation and request a verification code.
- Open the newest email, enter its code, and choose a unique password of 12–128 characters.
- Sign in, then accept the invitation shown in your account.
Your coach’s invitation connects you to an existing team or player record. Public account registration is closed. If the email or player is wrong, ask the coach to correct the invitation.
Forgot your password or missed the email
Choose Forgot password? on the sign-in page and use the invited email. Check spam or junk folders. Use the newest verification message; an older code may no longer work. Codes expire after one hour. Wait at least one minute before requesting another code.
You can leave the sign-in page open while checking your email, then choose I already have a verification code. Paste the code into the code field. Email confirmation is required before setting a password. A recovery response does not confirm that an address has an account.
Using Google or Facebook
Use a social sign-in button only when it appears on The Pen sign-in page. Choose the provider account with the same email as your invitation. For first-time access, finish verifying your invitation email and creating your password first.
If the provider selects the wrong account, go back and choose another account when offered. You can always return to The Pen email/password sign-in. Social sign-in does not add a coaching role or replace your player profile. Instagram is currently a team social link, not a member sign-in option.
Two-step sign-in
If your account has an authenticator enrolled, enter the current code from that authenticator after signing in. An email recovery code is a different code. If you lose access to the authenticator, contact the club for an account-recovery review. Repeatedly changing your password will not remove the authenticator requirement.
Using your phone
Open The Pen in Safari on iPhone or your usual browser on Android. Your browser’s saved-password autofill can fill the email and password fields. Use Show password if you need to check what you typed.
To add a shortcut on iPhone, use Safari’s Share menu, then Add to Home Screen. On supported Android or desktop browsers, use Install app or Add to Home screen. Keep using the same invited account. The private app requires an internet connection; phone push notifications are not enabled.
Still need help?
Email bulldogsdonovan@gmail.com. Describe the step that failed and the error message. Include the invited email or say that you no longer have access to it. Keep passwords, recovery codes and detailed player information out of the message.
For account closure or privacy requests, use data requests and deletion.